Always bring it back to the HUMAN
Find out not only what they're trying to achieve...but why? What is the bigger picture? What is their purpose?
Brainstorming with diverse perspectives
Having a diverse pool of people and trades lets you cover all angles of a challenge. It helps mitigate bias and enriches ideation.
Realizing and prioritizing risks and assumptions
Identify which assumptions have the highest risks and most unknowns....so that you can test the sh!t out of it!